Work Experience

Head of Identity Experiences

2022 – present • Capital One

I currently lead a team of 15-20 multi-disciplined designers who deliver highly secure and trusted experiences designed to safeguard customers’ identities and financial well-being. While spending equal amounts of time reacting to fraud trends and strengthening our current capabilities, we also actively explore new technologies that can be leveraged, introducing innovative experiences to our customers. This often makes Capital One the first large-scale bank to adopt or introduce them to the marketplace (liveness detection, passkeys, biometrics, etc.).

UX Director: Small Business

2019 – 2022 • Capital One

Returning to Capital One in September 2019, I co-led a team of designers (UX/UI, Design Strategy, Research, Content Strategy, Design Ops, etc) across two LOBs (Small Business Card and Bank) who created a wide array of products and services supporting Small Business owners. As a strategic thought leader on this team, I was critical in elevating design’s visibility and value in the organization, resulting in a more than 2X growth from 20 designers to over 50, including expanding our researcher team from 1 to 8. In 2021, the business exceeded its $80 Billion revenue goal by earning over $100 Billion due partly to the design-influenced delivery of many innovative solutions and products anchored in discovery and solving for core customer needs.

Head of Design & Branded Experiences

2018 – 2019 • Snagajob

After the company decided to close the lab’s doors, I led and actively developed a team of 40+ designers from varied disciplines and skill sets across Product, UX, and Marketing who repositioned Snagajob as no longer just an hourly job board but a marketplace for hourly work services and products serving millions of job seekers and employers. While it was an excellent opportunity to advance my career, this was different from my goal then, and I sought a new role where I could again innovate and be challenged.

Product & Experience Innovation Director

2016 – 2018 • Snagajob

As a founding member of the Innovation Lab at Snagajob, I was responsible for developing products and services to reimagine the ‘future of work.’ Our first effort, a gig economy platform now called SHIFTS, was called the ‘Uber for work’ and lept from a single in-market pilot to a multi-city expansion, generating positive revenue for the company in just 18 months. Filling thousands of shifts monthly in each city and at hundreds of business locations, SHIFTS by Snagajob now serves workers and businesses nationwide.

Head of Design Language & Systems

2014 – 2016 • Capital One

While at Capital One, I led several enterprise-level initiatives, including the design and delivery of platform migrations, building component-based platform systems, and creating accessibility and content strategy teams. In 2013, I led the design and strategy for launching a 2,500-page responsive web experience at capitalone.com, making Capital One the first top-10 bank worldwide to launch a fully responsive website and marketplace, garnering international attention in the design community.

By 2014, I had taken on the responsibility of owning and developing design languages and systems. In collaboration with Brand and Engineering, I defined standards and best practices that were instrumental in delivering a fully immersive set of guidelines. These guidelines were leveraged by thousands of employees and agencies, significantly enhancing the company’s operations.

Prior Work Experiences

2008 – 2014 • Capital One • Fun fact: I was designer number 10 at Capital One (currently over 800) and throughout my early career at the company I was a design lead on several large acquisition & migration efforts (Chevy Chase, ING Direct, etc) with a focus on creating web experiences for our customers. During this time I was also responsible for:

• 2012 – 2014 Design lead for the site and home page: Led a team of designers supporting capitalone.com, delivering dynamic experiences based on various user data and behaviors
• 2013 Responsive Web: Design lead who defined strategy and execution
• 2010-2012 Web re-platforming: led the design and delivery of Capital One’s first design & component system resulting in increased self-service delivery efficiencies (reduced deployment times from weeks to days to minutes)
• 2011 Home page redesign lead
• 2008 – 2011 Bank & Card acquisitions: Northfork Bank, Chevy Chase Bank, ING Direct, etc.
• 2008 Brand refresh: updated Capital One’s identity across web properties

2006 – 2008 • Maxpitch Media • Design lead for all digital media channels, marketing, branding, physical and print products

2004- 2006 • Hohner Instruments • Designer creating all digital, print, and trade show graphics/physical design assets for a renowned musical instrument company. While employed at Hohner I also worked directly with artists and received several print media awards for ad campaigns that elevated the Honer brand and introduced products to a new and younger demographic.